Element tv customer service full#

Partnering with RouteThis streamlined our troubleshooting process, using the platform to find and repair connectivity problems quickly in our world of Wi-Fi. We added a help center support page to our site, powered by Zendesk to help our customers gain knowledge for our products. The KammieBot was born - a virtual customer service representative and the front line of our customer experience. In July of 2019 our CSAT was up to79%.Ĭustomer satisfaction is currentlyrated at 90%, a gold standard of excellence, improving another 11% from 2019.ĭue to our meticulous training additions our one-touch resolve increased by 18%. The results speak for themselves, as do our 58 service agents, and leads - a team available 24/7/365 to support customers.ĭuring 2018 our CST was at a low 32%. Industry standard per ACSI is 78% in 2021. Please check out our 5-year anniversary video and meet our Element Electronics family.Ī CSAT score of 80%is usually tagged as a gold standard for excellent performance. In 2019 and into 2020 we added appliances to our list of products we offer our customers. Our South Carolina team provides meticulous hand-assembly and quality checks, resulting in TVs that we are proud to sell to our friends, neighbors, and families. The benefits for our customers quickly followed including higher quality products, better customer service, and fewer store returns. After a few years we decided we wanted to do more in 2014 we opened our factory in Winnsboro, SC., making Element the only major television company assembling TVs in the United States. If you have an Element product, we're here for you 24/7.Įlement Electronics started in 2007 with a simple belief - every home should have access to TVs with the latest technology. Making state-of-the-art technology accessible means supporting our customers for life. We continue to drive our business to higher standards from July to now.Our commitment to customer service is shown in the character of our people-empathy, patience, courtesy. The team came together and put in the hard work.

Element tv customer service full#

That is hard to imagine -but we came together, hired a whole new customer service team, Zendesk was our new CRM platform, invested in extensive training from our engineering team in South Carolina for agents, increased training from a few days to a full two weeks in the lab and additional two weeks live on phones, before going solo. We sold our TVs and didn't invest in our end consumer. Nomination Sub Category: Customer Service Department of the Year - All Other Industries Nomination Title: Element ElectronicsĮlement Electronics was born in 2007, but 2018was the year we as a company woke. Nomination Category: Customer Service Department Categories After a few years, we decided we wanted to do more in 2014, we opened our factory in Winnsboro, South Carolina, making Element the only major TV company assembling TVs in the USA.

Company: Element Electronics, Winnsboro, SCĬompany Description: Element started in 2007 with a simple belief – every home should have access to TVs with the latest technology.